We apologize for the inconvenice caused.
If you click on the Account Balance (Yellow Button) from the home screen, you will see there are two payments
Pending Cashback = $x.xx
Payable Cashback = $x.xx
Account Balance = Pending Cashback + Payable Cashback
You can only redeem only the amount on Payable Cashback with our new policy.
Your pending cashback will take up to 45 days to become payable. This is because it can take up to 45 days for retailers to pay us for your uploaded receipts.
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